FAQ
1. General Questions
What is Culinary Gear Shop?
Culinary Gear Shop is an online store offering high-quality kitchen products shipped directly to your door. We work with trusted suppliers to bring you the best items at competitive prices.
Do you have a physical store?
No, we operate 100% online to keep costs low and pass the savings on to you.
Where do you ship?
We currently ship only within the United States. We do not offer international shipping at this time.
2. Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and the product but usually range from 5-10 business days.
How much does shipping cost?
We offer free shipping on most orders! No hidden fees—what you see at checkout is what you pay.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email, allowing you to monitor your package’s progress. If a tracking number isn’t supplied with your order, simply send us a message and we will send you a tracking number.
What if my order is delayed?
If your order is taking longer than expected, please check the tracking information first. If you need further assistance, contact our support team at help@culinarygearshop.com.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. Items must be in their original condition and packaging.
How do I request a return?
To start a return, please contact our support team at help@culinarygearshop.com. We will provide you with return instructions and a return shipping address.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
4. Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your payment and personal information.
5. Customer Support
How can I contact customer support?
You can reach our support team via email at help@culinarygearshop.com or through our contact form on our Contact page. We strive to respond within 24 hours on business days.
Do you offer live chat or phone support?
Currently, we offer email support only, but we are always working to improve our customer service experience!
6. Other Questions
Can I change or cancel my order after placing it?
Orders are processed quickly, so we can only modify or cancel an order within 12 hours of purchase. Please contact us as soon as possible if you need to make changes.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We will make it right!
Do you offer bulk discounts?
For bulk or wholesale orders, please reach out to us at help@culinaygearshop.com for special pricing.